If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed, it will be returned to the default return address.
For orders, this means that they’ll be sent back to the facility that sent them out. When that happens, we’ll receive a notice that your order arrived back at the shipping facility. The order will be held for 28 days at no cost, and we will send you a notice of the failed order to update any needed information.
We pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement (unless the print came out poorly because of a low-quality print file).
We only offers refunds for damaged or mislabeled products, not for buyer’s remorse.
Wrongly ordered sizes won’t be eligible for refunds . We make everything on demand, so requesting a size exchange would mean producing an entirely new product.
Step 1: Make sure that the order is actually lost in transit
Find the tracking link in one of our order notification emails and look at the tracking log.
If you see limited or no entries in the tracking log, the package was most likely lost in transit (jump to Step 2).
Step 2: Confirm the shipping address if it’s past the estimated delivery time.
If the address was correct and your package still hasn’t arrived, then we recommend getting in touch with your local post office to see if your order is there. You can also check in with your neighbors to ask if they might have seen your package.
If the address was incorrect, then the package will be sent back to the return address and we’ll contact you for an updated address when we receive the returned package. If we don’t receive the package, then you’ll have to submit a new order to replace the original.